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Terms and Conditions

This agreement constitutes agreement between: SSD Movers (Pty) Ltd and you unless altered and signed by both parties.

  1. The quote may change if there are changes in:
    • the inventory distance exceeding 40m from front door,
    • stair levels, lifts, the road accesses unsuitable for our vehicles, delays outside our control and we have to collect or deliver above or below ground floor if not specified
    • additional items – boxes not specified on inventory
    • you accept liability for those additional charges for shuttle vehicle or
    • extra labour for long carrying.
  2. Not included in the quotation are dismantling and assembling furniture and doors, disconnect, reconnect appliances, hoisting, packing boxes, wrapping and insurance unless stated on your order.
  3. Goods that do not fit on doorways or passages will not be transported in or out of the doorways or passages. Otherwise it can be done at your own risk.
  4. We reserve the right to employ sub-contractors who shall be solely responsible for the removal of goods.
  5. We have legal right to keep and eventually sell any item if payment is not received in full.
  6. Due to unforeseen events, strikes, breakdowns, traffic delays you agree to indemnify us against any claims.
  7. You shall stabilize and protect appliances if this service is not requested from us. We shall not be held responsible for weak goods that fall apart during normal lifting, carrying, loading or offloading. If your goods are unprotected they are transported at your own risk. All items must be of the nature that two men can carry and load unless specified.
  8. Claims against us by third parties (people other than you or us) you will be responsible for any charges, expenses, damages, or penalties including parking fines claimed against us in respect of your removal.
  9. You may not delay payment or set off (deduct) any amount you owe us if you think you have any claim against us, or if there is any dispute between you and us.
  10. You must inspect the vehicle post offloading for goods which might have stayed behind.
  11. Insurance: Goods in Transit, only goods professionally packed, wrapped shall be insured should you take insurance with us. Marks, scratches, dents and chips are not covered by insurance. It is your responsibility to protect your goods or request special wrapping or bubble wrap from us. You give us the consent to enter the complex/premises and handle your goods at your own risk; neither we nor the subcontractors will be held responsible for damages/loss of any kind if you have not taken all risk insurance with us.
  12. Should there be a valid claim from yourself this will be processed and handled by our insurance provider.
  13. Excess: 10% of claim (minimum ZAR2,500.00), payable by you, the customer.
  14. Damage to premises or property other than goods:
  15. SSD Movers Pty Ltd will not be liable for any damage to premises or property other than goods submitted for removal and/or storage unless they have been negligent.
  16. Should SSD Movers cause damage as a result of moving goods under your express instruction, against our advice, and to move the goods in the manner instructed will inevitably cause damage, they shall not accept that they were negligent.
  17. Payments: proof of payment to be emailed to ssdmovers@gmail.com prior to vehicle offloading. Cash payment to be made to the driver prior to offloading. Goods shall be stored at our storage at your own cost in the event of non-payment. Redelivery fee shall be charged should the need to redeliver arises.
  18. You hereby give us right to sale your goods to defray expenses if your account is not settled in full within 2 months of requested delivery date.
  19. Any delays of payment in delivering your goods at the offloading address shall result in additional charges levied on you.
  20. Cancellations: We reserve the right to cancel your removal should you not comply with our terms and conditions. Cancellation fees shall apply should you need to cancel your booking without sufficient notice.
    • Zero cancellation fee for more than 14 days prior to the removal date
    • 50% of the full removal charge for less than 14 days prior to the removal date
    • 100% of the full removal charge for less than 7 days prior to the removal date
  21. By accepting the quote telephonically, email or any other form of acceptance will imply that you have understood and comply with the terms and conditions.